How do I care for the pottery?

My pottery is created for everyday use in the home. After throwing on the wheel, each piece is biscuit fired, glazed and then high fired in an electric kiln to 1260 degrees. This means that they are food safe, dishwasher safe, oven proof and stain resistant. Like all ceramics though, they are not shatter proof and will break if dropped onto a hard surface.

How is your pottery made?

All of my pottery is handmade, wheel thrown porcelain created by myself, in my own studio. Every piece is unique. Although I am a perfectionist, as with most handmade ceramics there may be minor imperfections or very slight variations from the photographs. Such imperfections are not considered to be flaws, they simply reflect the unique character of each piece and are a natural part of the pottery process.

When will you update your shop?

I am planning to update and open my shop again on Sunday 9th December 2018. If you’d like a reminder about the next update, please join my mailing list. You can signup for this at the bottom of this page or on the home page. You can also follow me on Instagram for news on shop updates.

Do you offer wholesale and custom orders?

I do occasionally accept custom orders and small batch wholesale enquiries, email me at kathryn@bythelinepottery.co.uk with information about what you are interested in and I will get back to you with an estimate. Please note that the making process is lengthy but I can typically turn around a small custom order in 4 to 6 weeks, depending on the size of your order and my current work schedule.

Do you accept returns?

I sincerely hope you are happy with your purchase. If there is a problem then I will accept returns. Please return it within ten days of receipt in the original packaging and in undamaged condition. I will then refund or exchange it. Postage costs must be paid by the customer.

What are your payment terms?

Payment is currently accepted by Debit Card, Credit Card, Paypal and Apple Pay through this website. Payment must made at the time of purchase. Your orders will be held until payment clears. Please contact me if you are experiencing difficulties.

What are your postage and packaging procedures?

I aim to pack and post all orders within three working days of receipt of payment for items in stock. For custom orders and wholesale I will contact you when it is ready for dispatch.

The postage calculations are complex to setup, so if I find that you have been significantly overcharged on the shipping for an order through this website, then I will refund the difference.

UK ORDERS FOR DELIVERY INSIDE THE UK
I aim to pack and dispatch all orders for ceramics that are in stock within three working days of ordering. For UK customers, I use either the UPS Standard (Signed For) service that takes 1 to 2 working days to deliver or MyHermes that takes 2 to 3 days.

INTERNATIONAL ORDERS FOR DELIVERY OUTSIDE OF THE UK

I aim to pack and dispatch all orders for ceramics that are in stock within three working days of ordering. For International customers, I usually use either the Parcelforce Global Priority or UPS (Signed For) services that typically take two to five working days to deliver.

IMPORTANT: For International Orders for delivery outside of the UK all customs charges, local import taxes and duty fees are the responsibility of the customer. Please ensure you find out what these are before ordering. If the customer refuses to pay local taxes, charges, duties etc then the parcel will eventually be returned to me. I will then refund the order, deducting the original shipping fee and a processing charge of £20.

Please note that I cannot take responsibility for the postal services. At busy times, such as Christmas, orders can take longer. Please allow extra time if possible at busy periods or for special deadlines such as birthdays, because delivery times cannot be guaranteed.

An order will not be considered lost in the post until one month has passed.

PACKAGING
A great deal of time, effort and love goes into the making of every single piece so I really do want to make sure you receive your ceramics in perfect condition! I take great care with packaging and your order will be wrapped as securely as possible.

What are your Privacy Policies?

I will always respect you and your privacy. Please visit my Privacy page for more information.